HOW TO BOOK YOUR TRIP WITH US?

Choose a trip and send us your request using our contact form or a booking request on the tour page. Or simply send us an email to our email address: info@alpine-turkey.com.

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The booking of a trip is then completed when a deposit payment is made. The deposit is if the flight is booked through us, regardless of the amount of the travel price EUR 500. Otherwise, the amount of the deposit is 30% of the travel price.

The remaining payment of the travel price is depending on the agreement with us. In any case, this must be paid at the latest on the day of arrival at the destination.

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If you book the flight yourself, you have to give us your flight details at least 10 days before arrival, otherwise, we do not guarantee the airport transfer on arrival.

For individual group trips, the prices of the trips and their terms of payment apply depending on the agreement.

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To book a trip with us you have to be of legal age, at least 18 years. Children under the age of 18 can only take part in our tours when accompanied by an adult.

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TOUR CANCELLATIONS

Once we accept and confirm a booking, so this tour starts. Unless force majeure such as catastrophes, pandemics, war, strikes occur. If a minimum number of participants is not reached, we take the risk and conduct the tour.

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HALF DOUBLE ROOM AND EVENTUAL ADDITIONAL CHARGES

The prices are based per person on double rooms. We hope that you come as a couple or join the trip alone and share the room with a same-sex person. If you would like to have a room/tent alone, please let us know when booking. You will have to pay a single supplement. If you book half a double and there is no room partner for you, we will charge you with the single room/tent surcharge.

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CANCELLATION CONDITIONS

If from our point of view, you cancel a booking for no reason, we reserve the deposit you made. If the cancellation is because of health reasons, we need an official medical report that shows your incapacity to travel. We will pay your full price back. However, if the flight is booked through us, the full travel price will only be refunded if the flight can be canceled free of charge (depending on the price class of the flight booked).

In the event of a no-show at the airport on arrival without notice, no repayments will be made by us.

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WHEN CHOOSING THE TOUR

You should definitely read the conditions, requirements, and the level of difficulty of the tour. If you are not sure about yourself, please let us know, we will be happy to assist you.

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IF YOU HAVE ALREADY BOOKED A TOUR PACKAGE

Check your equipment for this trip, we will be happy to advise you. You will receive a list of equipment for each trip booked by us.

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PASSPORT

After booking the trip, you should definitely check the validity of your ID card or passport. This should be valid for at least 6 years. This is general information that includes all countries. However, there are exceptions such as i.e. that German ID cards or passports with a shorter period of validity are accepted. You are welcome to request this information from us, we will be happy to check it for you. But the short way is through the Ministry of Foreign Affairs of the Turkish Republic at the address: www.mfa.gov.tr.

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VISA

You are welcome to ask us whether you need a visa or not. If you need it, you can get an online visa at www.evisa.gov.tr.

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TRAVEL INSURANCE

We recommend you take out travel cancellation insurance. You can do this at any travel agency in your country. If necessary, contact us and we will send you a booking confirmation with which you can prove the travel price. You should definitely have a foreign health insurance policy, which may also include rescue.

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TOUR ITINERARY

The itinerary of our trips, unless previously announced and agreed, is identical to the itinerary in our website advertisement or the documents we have sent you. The change in the course of a trip can only be made a.) In the event of force majeure, b.) By agreement with us. In the event of changes in which additional costs arise, a special agreement is required on spot.

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ADDITIONAL REQUESTS OR CHANGES ON SPOT

Additional requests such as rebooking, changing a room category, etc. must be paid on-site if additional costs arise

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EATING AND DRINKING

The meals of the tours are mentioned individually in the detailed descriptions of the tours day by day.